Organizations need to clearly understand the importance of employee recognition for their business success. They need to develop effective programs that are aligned with their business objectives and the needs of their workforce.
Recognizing customer service representatives should be high on every organization’s agenda as they form a critical part of the workforce that can make or break the customer experience, which in turn can play a key role in the growth and success of the business.
Organizations that have a deep understanding of how employee recognition impacts business can develop relevant programs that are aligned to their business objectives, organizational culture and workforce profile and get the desired results.
It is quite clear that a well-defined and properly thought through rewards and recognition program beyond the traditional sales incentive systems are essential for ensuring the growth and success of a sales-driven organization. Such a program can ensure a higher level of satisfaction and motivation of their sales representatives and deliver business impact well beyond just the sales numbers!
This step-by-step guide on how to set up an employee recognition program is based on best practices from several organizations that have successfully implemented employee recognition programs. Each of these steps plays a critical role in laying a strong foundation for building a recognition driven organization culture that promotes innovation, performance and business growth.
Organizations should come up with innovative and engaging names for their employee rewards and recognition programs. These names should be reflective of the culture of the organization and should stick in the minds of the employees. Getting such an award should make the employee feel special for a long time. So, it’s worth the effort!
According to us, employee recognition is both an art and a science that helps build a culture of appreciation within the organization. This will ensure that employees think and act beyond their goal sheets and appraisals and create a positive atmosphere within the organization.
Looking at the various employee recognition programs running in these highly rated companies, it is clear that linking the organization’s strategy and values to a successful recognition program is the key to success in the highly competitive markets.
The award certificate represents the extra mile that an employee has gone for the organization and the acknowledgement of the same by the organization. At the same time, is aspirational for other employees who feel motivated to work harder and perform better to get the same treatment. The award certificate makes the employee feel valued and special.
Measuring success of employee recognition programs is critical to assess the return on investment in them made by organizations. It also helps in showing the genuine intent of the organization of improving these programs in the eyes of the employees, which in itself can prove to be a motivating factor for them.