October 10, 2023 0 Comment

Case Study: Employee Recognition at a Manufacturing Company

Case Study of Employee Recognition at a Manufacturing Company with over 10,000 employees in 15 countries. The company utilizes the HiFives platform to implement its program.

Organization Profile

A well-known manufacturing company, headquartered in India with operations in 15 countries, that operates in the consumer and industrial products space.

Workforce Profile

The company has 10,000+ employees across the globe working in the production facilities and in functions such as sales, marketing, IT and human resources.

Program Objectives

The company was looking at creating an integrated and seamless rewards and recognition program across all its business units and locations.

Program Details

The program includes both monetary rewards and non-monetary recognition as well as celebration of employee milestones.

Platform Access

Employees can access the HiFives platform from the company’s intranet portal through a single sign-on (SSO) process, integrated with their Office 365 accounts, without using separate credentials.

Employee Data Update

The update of the employee data in HiFives happens through an integration with Success Factors, which is the company’s global HRMS

Program Branding

The HiFives platform is configured with the branding of the program including the logo, theme colors, e-certificates and communication over email.

Manager Recognition

Any people manager can nominate other employees for spot awards through the platform. There are eligibility criteria for both the nominator as well as the nominee based on their respective paygrades.

If the reporting manager is nominating his or her direct report, then the award gets released instantly. If a manager nominates an employee other than his or her direct report, it needs to be approved by the reporting manager of that employee, before it can be released.

On the release of the awards, employees receive personalized e-certificates over email. Also, the reward points are credited to the employee accounts in HiFives.

Peer-to-Peer Recognition

Also, any employee can recognize any other employee using a ‘Thank You’ or ‘Job Well Done’ e-card and personalizing it with a relevant message. In fact, this recognition is non-monetary and does not require any approvals. Also, the recipient gets the e-card over email, with a copy to his or her reporting manager.

Employee Recognition by Categories in a Manufacturing Company

Employee Milestones

The HiFives platform automatically triggers birthday cards and work anniversary certificates to employees on their respective milestones. Their immediate managers are also notified over email, automatically.

Employee Wellness

Also, rewards and recognition for various employee wellness initiatives across the company are given through the platform. In fact, employees receive reward points for participating in these wellness initiatives.


Employees earn reward points from spots awards and various wellness activities at the workplace. The Leaderboard on the platform shows the top winners, based on reward points across units and locations.

Social Visibility

All awards, peer recognition and employee milestones are automatically posted on the Wall of Fame on the HiFives platform and also on the company’s intranet (through an API integration), where other employees can see and like the posts to congratulate the winners.

Reward Points Redemption

Also, employees can redeem their reward points for e-gift cards of leading brands. Employees can choose from a catalogue of e-gift cards of several hundred reputed brands. They receive these e-gift cards over email.

Redemption by Brands in a Manufacturing Company

Program Traction

Additionally, the HR team utilizes the reports and analytics dashboards to monitor the key metrics of the program and take appropriate action to drive traction in the program.

Key Metrics of Employee Recognition Program in a Manufacturing Company
Manager and Peer Recognition in a Manufacturing Company

The key metrics of the program such as percentage of employees recognized are compared across different business units and locations, and appropriate actions are planned.

Program Impact

This employee recognition program through HiFives is delivering multiple benefits to the company:

Ensures timely/ instant recognition of employee achievements across locations

Empowers managers to recognize their team members without additional approvals

Creates a streamlined process of recognition with minimal administrative overheads

Building a culture of appreciation across the organization globally

Client Testimonial

HiFives provides a great employee engagement experience. The platform is user-friendly and easy to use and has exceptional customer support. (Assistant Manager – Administration of the Company)

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HiFives (https://www.hifives.in) is an employee rewards, recognition and engagement SaaS platform that enables organizations to digitize, automate and transform their employee experience. The platform enables supervisors and co-workers to nominate, recognize and reward employees using a points-based system. Budget management, jury-based evaluation and multi-level approval workflows are built into the platform. HiFives has social features such as a wall of fame and gamification features such as leaderboards, e-certificates and digital badges. It also has a global redemption system with country-specific e-gift card options. HiFives integrates with all leading HRMS systems, Office 365, Google Workspace, MS Teams, Slack and other popular tools used at the workplace. HiFives is used by many large enterprises, small businesses and startups across 25+ countries in the world, in many industries including manufacturing, retail, technology, financial services and media.