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Case Study: Employee Recognition at a Manufacturing Company

Case Study of Employee Recognition at a Manufacturing Company with over 13,000 employees in 15 countries. The company utilizes the HiFives platform to implement its program.



Organization Profile

The client is an Indian multinational company that manufactures paints for both consumer and industrial use. It is one of the most admired companies in India and a very well-known brand.

Workforce Profile

Factory Worker

The company has 13,000+ employees across 100+ locations in 15 countries

Program Objectives

Long Service Award

The company aims to develop an integrated and seamless employee rewards and recognition program that spans all units and locations.

It aims to create a culture of recognition across the organization.

Program Details

The program encompasses both monetary and non-monetary recognition initiated by supervisors and coworkers.

It also includes celebrating employee milestones, such as birthdays and work anniversaries, rewarding process improvement ideas, and encouraging participation in wellness activities.

Platform Access

Employees can access the HiFives platform through the company’s intranet portal using a single sign-on (SSO) process, integrated with their Office 365 accounts, eliminating the need for separate credentials.

Employee Data Update

With integration into SuccessFactors, the company’s global HRMS ensures that employee data in HiFives remains up-to-date and accurate.

Program Branding

The program’s branding, including the logo, theme colors, e-certificates, and email communication, is configured on the platform.

Manager Recognition

Why Points-Based System Works Best For Employee Rewards And Recognition

Any people manager can nominate other employees for spot awards through the platform.

Eligibility criteria for both the nominator and the nominee are based on their respective pay grades.

The award is released instantly if the reporting manager nominates their direct report.

If a manager nominates an employee who is not their direct report, the employee’s reporting manager must approve the nomination request before it is released.

When the awards are released, employees receive personalized e-certificates via email. The HiFives platform automatically credits reward points to the employee’s accounts.

Peer-to-Peer Recognition

Chatbot

Also, any employee can recognize any other employee using a ‘Thank You’ or ‘Job Well Done’ e-card and personalizing it with a relevant message.

This recognition is non-monetary and does not require any approvals.

Additionally, the recipient receives the e-card via email, with a copy sent to their reporting manager.

Categories of Rewards and Recognition

Employee Milestones

The HiFives platform automatically triggers birthday cards and work anniversary certificates to employees on their respective milestones.

Their immediate managers are also automatically notified over email.

Employee Wellness

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Additionally, the company rewards employees who participate in various wellness initiatives through the platform.

Employees receive reward points for participating in these wellness initiatives.

Gamification

Gamification

Employees earn reward points through spot awards and various workplace wellness activities.

Also, the Leaderboard on the platform shows the top winners based on reward points across units and locations.

Social Visibility

Social-Visibility

All awards, peer recognition, and employee milestones get automatically posted on the HiFives platform’s Wall of Fame.

These posts also appear on the company’s intranet through an integration, where other employees can view and like the posts to congratulate the winners.

Reward Points Redemption

Gift Cards

Also, employees can redeem their reward points for e-gift cards from leading brands.

So, employees can choose from a catalog of e-gift cards from several hundred reputable brands.

They receive these e-gift cards over email.

Brands of Gift Cards Ordered by Employees

Program Traction

Additionally, the HR team utilizes the reports and analytics dashboards to monitor the program’s key metrics and take appropriate action to drive traction.

Rewards and Recognition Program Analytics

The HR team can browse the program’s key metrics, such as the percentage of employees recognized, and compare them across different business units and locations to plan appropriate actions.

Program Impact

Measuring the Success of Employee Recognition Programs

This employee recognition program through HiFives delivers multiple benefits to the company:

1. Ensures timely/ instant recognition of employee achievements across locations

2. Empowers managers to recognize their team members without additional approvals

3. Creates a streamlined process of recognition with minimal administrative overhead

4. Building a culture of appreciation across the organization globally

Client Testimonial

HiFives provides a great employee engagement experience. The platform is user-friendly and easy to use and has exceptional customer support. – Assistant Manager, Administration of the Company

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HiFives is a global employee rewards, recognition and engagement SaaS platform that enables organizations to digitize, automate and transform their employee experience. It is used by 100+ large enterprises, small businesses and startups in manufacturing, retail, technology, financial services and media, across 25+ countries.