Case Study of Employee Recognition at a Manufacturing Company with over 10,000 employees in 15 countries. The company utilizes the HiFives platform to implement its program.
A well-known manufacturing company, headquartered in India with operations in 15 countries, that operates in the consumer and industrial products space.
The company has 10,000+ employees across the globe working in the production facilities and in functions such as sales, marketing, IT and human resources.
The company was looking at creating an integrated and seamless rewards and recognition program across all its business units and locations.
The program includes both monetary rewards and non-monetary recognition as well as celebration of employee milestones.
Employees can access the HiFives platform from the company’s intranet portal through a single sign-on (SSO) process, integrated with their Office 365 accounts, without using separate credentials.
The update of the employee data in HiFives happens through an integration with Success Factors, which is the company’s global HRMS
The HiFives platform is configured with the branding of the program including the logo, theme colors, e-certificates and communication over email.
Any people manager can nominate other employees for spot awards through the platform. There are eligibility criteria for both the nominator as well as the nominee based on their respective paygrades.
If the reporting manager is nominating his or her direct report, then the award gets released instantly. If a manager nominates an employee other than his or her direct report, it needs to be approved by the reporting manager of that employee, before it can be released.
On the release of the awards, employees receive personalized e-certificates over email. Also, the reward points are credited to the employee accounts in HiFives.
Also, any employee can recognize any other employee using a ‘Thank You’ or ‘Job Well Done’ e-card and personalizing it with a relevant message. In fact, this recognition is non-monetary and does not require any approvals. Also, the recipient gets the e-card over email, with a copy to his or her reporting manager.
The HiFives platform automatically triggers birthday cards and work anniversary certificates to employees on their respective milestones. Their immediate managers are also notified over email, automatically.
Also, rewards and recognition for various employee wellness initiatives across the company are given through the platform. In fact, employees receive reward points for participating in these wellness initiatives.
Employees earn reward points from spots awards and various wellness activities at the workplace. The Leaderboard on the platform shows the top winners, based on reward points across units and locations.
All awards, peer recognition and employee milestones are automatically posted on the Wall of Fame on the HiFives platform and also on the company’s intranet (through an API integration), where other employees can see and like the posts to congratulate the winners.
Also, employees can redeem their reward points for e-gift cards of leading brands. Employees can choose from a catalogue of e-gift cards of several hundred reputed brands. They receive these e-gift cards over email.
Additionally, the HR team utilizes the reports and analytics dashboards to monitor the key metrics of the program and take appropriate action to drive traction in the program.
The key metrics of the program such as percentage of employees recognized are compared across different business units and locations, and appropriate actions are planned.
This employee recognition program through HiFives is delivering multiple benefits to the company:
– Ensures timely/ instant recognition of employee achievements across locations
– Empowers managers to recognize their team members without additional approvals
– Creates a streamlined process of recognition with minimal administrative overheads
– Building a culture of appreciation across the organization globally
HiFives provides a great employee engagement experience. The platform is user-friendly and easy to use and has exceptional customer support. (Assistant Manager – Administration of the Company)
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