In 2020, the winner of the Best Employee Recognition Program Award by HiFives was Prodapt Solutions (www.prodapt.com), a multi-national telecom/ DSP software company. Prodapt runs a global employee rewards and recognition program for over 2,300 of its employees across 13 countries in 5 continents.
Recognizing customer service representatives should be high on every organization’s agenda.
They form a critical part of the workforce that can make or break the customer experience, which in turn can play a key role in the growth and success of the business.
The key trends in HR in 2021 will be driven largely by the happenings in 2020.
These have accelerated the long-term changes in HR that were already underway for the last several years.
Organizations that are able to understand and leverage these changes quickly can gain a significant competitive advantage over their industry peers and demonstrate higher business growth.
HR Software can support your Remote Workers in many ways.
It has tools and functions to streamline communication between employees, monitor their performance and attendance, boost their engagement, and build a strong work culture virtually.
Organizations can develop employee recognition programs that are aligned to their business objectives, organizational culture and workforce profile; and drive the desired results.
The various examples of employee rewards programs provide a generalized framework for organizations to design programs suited to their industry type and maximize the outcomes of such programs.
Obviously, individual organizations need to tweak these guidelines to match their business objectives and employee expectations.
Selecting an employee rewards system is a high-involvement decision just like buying a car.
Hence, organizations need to proceed step-by-step with the decision-making by considering all possible factors to ensure that they select a system that best fits their requirements and budgets.
Organizations need to understand that successful employee reward programs do not need hefty budgets; what is required is an efficient and effective reward system that ensures that employees are rewarded in a meaningful way for their good performance without any delay.
Social recognition is all about publicizing the efforts and achievements of employees in a manner that inspires the other members of the workforce to perform better and become eligible for similar recognition.
In post-COVID world, organizations need to work on various initiatives to boost employee motivation.