Case Study of Employee Recognition at a Retail Company based in the Middle East. The company leverages the HiFives platform to manage its program.
1. A retail company in the Middle East implemented an employee recognition program using the HiFives platform, targeting over 1,000 employees across store operations and office functions.
2. The program includes monetary and non-monetary recognition initiated by managers and peers, with a mix of instant and planned recognition tailored to different units.
3. Employees can access the platform via desktop or mobile, earn reward points, and redeem them for e-gift cards; all recognition is visible on a “Wall of Fame.”
4. The program has led to higher employee engagement, a culture of appreciation, and the promotion of core organizational values.
A well-known fashion retailer headquartered in the Middle East with 100+ stores and 1000+ employees.
The company has 1000+ employees, including store associates, store managers, and professionals in marketing, merchandising, sourcing, and other functions.
The objective of the company’s employee rewards and recognition program is to create a culture of recognition
1. Opportunity for line managers to reward and recognize their team members
2. Opportunity for employees to recognize each other
3. Mix of monetary and non-monetary recognition
4. Mix of instant and planned recognition
The program incorporates monetary and non-monetary recognition initiated by managers and peers.
The framework also includes instant and planned recognition.
Store Operations and Office/ Function recognition policies are distinct and tailored to their respective business objectives and workforce profiles.
Employees can easily access the HiFives platform from desktop or mobile devices. 70% of employees access the platform on their mobile devices, with the majority in the Store Operations unit.
HiFives is an AI-powered employee rewards and recognition platform for enterprises.
They can reset their passwords to their official/ registered email addresses.
The HiFives platform includes the program’s branding, such as the logo, theme colors, e-certificates, and all email communications.
Function heads and store managers can use the platform to nominate their team members for instant, monthly, and quarterly awards.
Afterward, the respective HR business partners review and approve these nomination requests in consultation with the senior management.
Employees receive personalized e-certificates via email.
Additionally, employees receive reward points in their accounts. accounts
Additionally, any employee can recognize another employee by selecting an appropriate e-card and personalizing it with a relevant message.
This form of informal recognition is non-monetary and does not require any approvals.
The recipient receives the e-card via email, with a copy sent to their reporting manager.
The HiFives platform automatically triggers birthday cards and work anniversary certificates for employees on their respective milestones.
Their immediate managers are also automatically notified via email.
Additionally, the work anniversary certificate comes with a specific number of reward points based on the employee’s years of service.
Participating in various wellness-related challenges and activities can earn reward points in the company’s employee wellness app.
They can transfer these points from the wellness app to the HiFives platform.
Employees earn reward points through various awards and workplace wellness activities.
The HiFives platform’s leaderboard displays the top award winners by reward points across various functions and store locations.
The HiFives platform automatically posts all awards, peer recognition, and employee milestones on the Wall of Fame, where other employees can view and like posts to congratulate the winners.
Employees can also redeem their reward points for e-gift cards from 400 leading brands, including online shopping apps, retail stores, food-and-beverage services, and experiences.
They receive these e-gift cards over email.
Additionally, the HR team can monitor the program’s critical metrics through various reports and analytics dashboards and take the necessary action.
The HR team reviews the program’s key metrics, such as the percentage of employees recognized, compares them across functions and store locations, and takes appropriate actions.
The HiFives team also benchmarks the company’s programs’ critical metrics against those of comparable companies.
Based on this benchmarking, the HR team takes suitable actions.
The company’s employee recognition program is delivering the following benefits:
1. A higher level of employee engagement
2. Building a culture of appreciation
3. Promoting organizational core values
Senior HR Executive:
The customer service is great and the HiFives platform is easy to use.
To stay updated on the latest HiFives blogs, follow us on Twitter (@MyHiFives)