A Complete Guide to Recognizing Customer Service Representatives

How to Recognize Customer Support Representatives?

Recognizing customer service representatives should be high on every organization’s agenda.
They form a critical part of the workforce that can make or break the customer experience, which in turn can play a key role in the growth and success of the business.

Should you Reward Underperformers for One-Off Achievements?

Should you Reward Underperformers for One-Off Achievements?

Hence it is our recommendation that awards especially those in the category of spot awards should be given based on the immediate achievements and not the past track record of the employees.
Awards should be treated as awards – it absolutely okay to reward underperformers for their achievements if they meet the criteria!

Key Trends in HR for 2021 and Beyond

Key Trends in HR for 2021 and Beyond

The key trends in HR in 2021 will be driven largely by the happenings in 2020.
These have accelerated the long-term changes in HR that were already underway for the last several years.
Organizations that are able to understand and leverage these changes quickly can gain a significant competitive advantage over their industry peers and demonstrate higher business growth.

Why do Employee Rewards and Recognition Programs fail?

Why do Employee Rewards and Recognition Programs fail?

These are just a few of the top reasons why employee rewards and recognition programs fail.
Leaders and HR must avoid these pitfalls to keep the programs alive and kicking, to keep employees motivate and productive at the workplace.

What’s the Best Form of Employee Rewards?

What’s the Best Form of Employee Rewards?

Organizations have tried everything for employee rewards over the years – from trophies, company branded merchandize, durables, electronics, holiday packages, gift vouchers, and even cash.
What is the best form of employee rewards?

Rewards and Recognition – Winner takes all! Is it fair?

Rewards and Recognition – Winner takes all! Is it fair?

Whether the winner takes all phenomenon is fair or not is the question to be asked.
It seems only logical that the highest performing employees would end up getting the maximum recognition and rewards.

How Employee Recognition impacts business?

How Employee Recognition impacts business?

Organizations can develop employee recognition programs that are aligned to their business objectives, organizational culture and workforce profile; and drive the desired results.

Why ‘Cash is not the King’ when it comes to Employee Rewards

Why ‘Cash is not the King’ when it comes to Employee Rewards

Traditionally, regarded as a ‘no-brainer’ form of reward, cash rewards are falling out of favor of employees, reducing their impact on employee motivation. It is time for organizations to move away from the tradition of cash rewards and consider other options.

Top 5 Things for Organizations to make Employees feel valued

Top 5 Things for Organizations to do to make Employees feel valued

Organizations can need to take implement these measures to make employees feel valued. They can build a highly engaged, self-motivated, and completely dedicated workforce to drive business growth and profitability.

Should Organizations Reward Employee Performance or Behaviour?

Should Organizations Reward Employee Performance or Behavior?

Organizations faced with the dilemma of whether to reward employee performance or behavior.
They need to balance between achieving business goals and creating a more positive work environment.