The use of digital technologies by organizations has helped save considerable time and effort, ensuring higher productivity and lower costs. Digitization has also improved collaboration, creating greater efficiency in the way teams operate and deliver results. It is evident ‘Digital Workplace’ is a must for all organizations.
Digitization of business processes has been going on for the past several decades now. It has deeply impacted different aspects of the functioning of the organization.
The advances in digital technology made it possible for organizations to offer more flexible work schedules to their employees. This, has in turn helped to enhance their happiness and satisfaction levels.
The use of digital technologies has popularized the concept of remote working, which in turn, has helped organizations to continue their operations even in the wake of the COVID-19 pandemic.
This has made organizations to realize the importance of adopting digital working as an integral part of their operating policies.
The widespread lockdowns, the restrictions on the movement of people, and the implementation of social distancing norms due to the COVID crisis have forced organizations to re-evaluate their operating strategies.
They need to redefine their priorities and re-align their teams to ensure that they are able to sustain through this extremely difficult times.
Even as financial experts of the world over are analyzing the long-term economic consequences of the pandemic, organizations are assessing the benefits of adopting the digital way of working as a long term operating strategy.
This is especially true in the case of organizations that have initiated remote working policy during the COVID-19 Pandemic.
The widespread lockdowns, the restrictions on the movement of people, and the implementation of social distancing norms due to the COVID crisis have forced organizations to re-evaluate their operating strategies.
They need to redefine their priorities and re-align their teams to ensure that they are able to sustain through this extremely difficult time that has also created a deep economic crisis. Even as financial experts of the world over are analyzing the long-term economic consequences of the pandemic, organizations are assessing the benefits of adopting the digital way of working as a long term operating strategy.
This is especially true in the case of organizations that have initiated remote working policy during the COVID-19 Pandemic.
Discussed below are the key advantages for organizations opting for a digital workplace to survive in the current situation and going forward as well:
1. Business Continuity Planning
One of the benefits of adopting digital working is it minimizes risk of disruption of work caused by extraordinary situations. Work from home is emerging as a favoured option as it ensures safety and well-being during the time of crises.
So, the employees can complete the tasks and projects right from the safety and comfort of their homes. This makes it possible for the organizations to fulfil their commitments to their clients in a timely manner. This, in turn, enhances their goodwill and credibility in the market. It avoids any kind of penalties usually associated with service level agreements or SLAs with clients.
2. Higher Efficiency and Productivity
Opting for digitized working systems helps organizations complete various tasks and processes in a more accurate and effective manner. This results in significant improvement in the quality and productivity leading to greater business impact for the organization.
Also, integrating digital technology in various operational processes can help in reducing errors caused by human oversight. Importantly, it helps in cutting down the cycle time for the completion of complex or repetitive tasks significantly. It also enhances employee motivation by freeing their time from boring and repetitive tasks for higher impact work.
3. Better Customer Experience
Digitization of work processes helps organizations to maximize customer satisfaction levels in a relatively effortless manner. Use of digital technologies makes it easier for organizations to fulfill the needs and expectations of their customers much better.
This information can then be used to develop the products and services that are in accordance with customer requirements. Most importantly, these technologies can be used to establish clear channels of communication between the business and its clients.
So, there is timely and effective resolution of their queries and addressing their grievances leading to enhanced customer experience.
4. Creates a Corporate Culture of Innovation
Also, adopting the digital way of working motivates their employees to unleash their creativity and innovation. Hence, organizations can choose solutions based on the existing skills and future learning requirements of the employees.
This can help enhance overall employee engagement by assuring them that their interests and expectations are well understood. Moreover, it helps organizations to stay a step ahead of competition by integrating innovation and creativity into everyday work.
The current crisis has served as a rude wake-up call for those organizations that have been slow in adopting the digital way of working.
All organizations should leverage digital technologies as an integral part of their strategy for business growth and sustenance. Post-COVID: ‘Digital Workplace‘ is a must for all organizations.
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