Case Study of Employee Recognition at a startup in the digital healthcare space with 1,500+ employees. The company uses the HiFives platform to manage its program.
1. A leading digital healthcare startup in India implemented an employee recognition program using the HiFives platform, targeting 1,500+ employees across various functions.
2. The program includes both monetary and non-monetary recognition, encompassing instant, quarterly, and annual awards, as well as informal peer recognition, all of which align with the company’s core values.
3. Employees can participate in various engagement activities, contests, and challenges, earn reward points, and redeem them for e-gift cards.
4. All recognition is prominently displayed on a public “Wall of Fame,” ensuring everyone’s efforts are appreciated and valued.
5. The program has fostered a productive and appreciative work culture, driving performance and aligning with organizational goals.
This startup operates one of India’s fastest-growing digital healthcare platforms.
The company has 1500+ employees across Analytics, Customer Support, Information Technology, Sales, Marketing, Insurance, Operations, Network, and Retail Teams.
The company’s rewards and recognition program aims to foster a productive work culture that helps employees learn, grow, and raise the bar while achieving organizational goals.
The company appreciates teams and employees who have demonstrated outstanding work, solved complex problems, and set new standards or processes without compromising the organization’s culture.
It also aims to encourage all employees to build an appreciative work culture.
The program leverages both monetary and non-monetary recognition initiated by managers and peers.
The framework incorporates instant, quarterly, and annual recognition.
The recognition is awarded for outstanding performance and for demonstrating the organization’s core values.
Employees can easily access the HiFives platform from desktop or mobile devices through a single sign-on (SSO) process, integrated with their Google Workspace accounts, without using separate credentials.
The HiFives platform carries the program’s branding, including the logo, theme colors, e-certificates, and all email communication.
Team leads and project managers can nominate their team members through the platform for monthly, quarterly, and annual awards.
After that, respective HR business partners review and approve these nomination requests in consultation with senior management.
Once the awards are approved and released, employees receive personalized e-certificates over email.
Also, employees receive reward points on the platform.
Additionally, any employee can recognize another employee by selecting an appropriate e-card that demonstrates the core value of the recipient and personalizing it with a relevant message.
This form of informal recognition is non-monetary and does not require any approvals.
The recipient receives the e-card via email, with a copy sent to their reporting manager.
Various employee engagement activities take place on the platform on special occasions, including Diwali, Dussehra, Christmas, Thanksgiving, and Independence Day, among others.
Employees receive reward points for participating in various offline activities such as quizzes, blogging, and hackathons.
Through the Stories module, they can share pictures and videos of these activities on the platform.
Online photography and selfie contests happen through HiFives Stories.
The winners of these contests receive their rewards through HiFives.
Employees earn reward points from different awards, as well as various contests and activities at the workplace.
The Leaderboard on the platform shows the top award winners based on reward points across functions and locations.
The HiFives platform automatically posts all awards, peer recognition, and employee milestones on the Wall of Fame, where other employees can see and like the posts to congratulate the winners.
Employees can redeem their reward points for e-gift cards from 300+ leading brands. They receive these e-gift cards via email.
Additionally, the HiFives platform provides reports and analytics dashboards that enable the HR team to monitor the program’s key metrics and take appropriate action to drive traction.
The HR team reviews the program’s key metrics, such as the percentage of employees recognized, compares across different functions, and takes appropriate actions.
The HiFives team also helps HR benchmark the company’s program performance against comparable companies.
Based on this benchmarking, suitable actions are planned and executed.
The company’s employee recognition program is helping to build a robust organizational culture based on performance and core values.
HiFives is a very user friendly platform and is definitely a stand-out product in the market. The service provided by the team has been incredible.. – Senior HR Manager of the Company
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