FAQs
You have questions, we have answers!

Login Issues

Please make sure that you are using the correct user ID for logging into HiFives. Usually, it will be your official E-mail ID. If Unable to login try alternate E-mail ID provided by your organization that can be used in parallel.
Please use the Forgot Password link to reset the password. A reset link will be sent to your official email ID.
Multiple unsuccessful login attempts can lead to Account deactivation for security measures. You can contact your organizations SPOC or program manager to reactivate your account.
Please contact your organizations SPOC or program manager.

Navigation

The HiFives platform is best viewed in IE 9, Chrome 20, Firefox 23 or higher. Try deleting the temporary internet files (cache) in your browser and refreshing the page.

Nomination Tab

Please contact your organizations SPOC or program manager. In rare cases, you might have another HiFives account with an alternate official email ID.
Please contact your organizations SPOC or program manager.
The approval matrix might have got changed, in which case the nomination request itself would have got cancelled automatically.

Approval Tab

Please contact your organizations SPOC or program manager. In rare cases, you might have another HiFives account with an alternate official email ID.
Please contact your organizations SPOC or program manager. The approval matrix might have changed, in which case the nomination request itself would have got cancelled automatically.In rare cases, you might have another HiFives account with alternate official email ID.

Reward Points

Please contact your organizations SPOC or program manager. In rare cases, you might have another HiFives account with an alternate official email ID.

Redemption

Please check if the order was for an e-voucher or gift card; in that case it would have been already sent to your email ID (provided in the order). In case it is a physical card, please check if has been delivered to your company mailroom or to someone else authorized to receive mail on your behalf. If you still have not received the voucher, please write an email to the HiFives Helpdesk, contactus@hifives.in with the order number.
Please check that your are entering the right code and PIN. Also, ensure that voucher or card is not expired or used already. You can contact the voucher or card issuers customer service to ensure that you are following the right steps to use the voucher or card. If you are still facing problems, please write an email to HiFives Helpdesk, contactus@hifives.in with the order number.
Try deleting the temporary internet files (cache) in your browser and refreshing the page.The HiFives platform is best viewed in IE 9, Chrome 20, Firefox 23 or higher.
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