Frequently Asked Questions (FAQs) about the HiFives Platform

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  • Frequently Asked Questions (FAQs) about the HiFives Platform

Read the FAQs and the answers to your queries

FAQs 1. How do I login into the HiFives Platform?

Please visit https://app.hifives.in and click on the login link located on the page.

If you use Office 365 or Google Workspace ID to log in, please use the appropriate button.

If your organization uses an SSO from the intranet or HRMS, you can log in to HiFives by clicking on the relevant link. For the first time, you might receive an OTP on your official email ID, which you must enter on the HiFives page for verification.

Post this, you will not receive any OTP when you click the SSO link on the intranet.

FAQs 2. I am unable to log in/ getting an error while trying to log in. What should I do?

Please reset your password by clicking the ‘Forgot Password’ link (https://www.app.hifives.in/session/forgot-password) on the login page and entering your official email address.

The password reset link goes to the email address associated with your account.

You can set a new password by clicking on that link. If your organization is using an SSO, please get in touch with your organization’s HR program manager or email us at contactus@hifives.in

FAQs 3. My account does not exist in HiFives. Or my account is deactivated. What is to be done?

Please get in touch with your organization’s HR or program manager to have your account created or reactivated in HiFives.

Alternately, please email us at contactus@hifives.in

FAQs 4. Which browser should I use for viewing HiFives?

The platform works across the latest versions of all browsers.

It will work best with the new Microsoft Edge, Internet Explorer 11, and Chrome 6.

On older versions of browsers, certain platform features might not work correctly.

FAQs 5. I am getting a warning that the ‘site is not secure’ while trying to log in or submitting a nomination request. What should I do?

This issue will only occur on the Chrome browser due to an experimental setting.

Type chrome://flags/ in the Chrome address bar, go to the settings page, search for ‘Mixed forms interstitial,’ and turn off this setting. You will need to relaunch Chrome for it to take effect.

However, if you are still facing a problem, don’t hesitate to get in touch with us at contactus@hifives.in

FAQs 6. What do I do if the page doesn’t behave the way it should?

Please reload the page by performing a hard refresh – press CTRL+F5.

If the problem persists, please delete the temporary Internet files and cache of the browser, and then restart it. Also, please check the browser version.

However, if the problem persists, please email us at contactus@hifives.in

FAQs 7. I am not able to find the employee I want to nominate. What should I do?

Please get in touch with your organization’s HR department or program manager. Alternately, please email us at contactus@hifives.in

FAQs 8. I am unable to submit the nomination. What should I do?

Please do not use any special characters in the citation or business justification boxes, e.g., & )(.

However, if the problem persists, please email us at contactus@hifives.in

FAQs 9. I am not able to see a particular feature e.g. Approve or Nominate. What should I do?

Please get in touch with your organization’s HR/ program manager.

If the problem persists, please email us at contactus@hifives.in

FAQs 10. How do I use the reward points in my HiFives account?

You can redeem your reward points for e-gift cards or vouchers through the Redeem module.

1. Click on the Redeem link in the main menu.

2. You can choose from the brands of e-gift cards available for your location.

3. Select the brand and the denomination/ amount of the e-gift card and add it to the cart.

4. Proceed to checkout and enter the email ID to which you want the e-gift cards delivered. Then, go ahead and place the order.

5. You will receive an order confirmation email immediately.

Your e-gift card will be delivered within the expected timelines in the order confirmation (usually within 24 hours).

FAQs 11. The order status is showing as delivered, but I haven’t received the e-gift voucher/ card. What should I do?

Please check if the gift card or voucher is in your spam or junk mail folder in your mailbox (e.g., Gmail).

You can also find the voucher details in your HiFives account under ‘My Account’> ‘My Orders’.

If the problem persists, please email us at contactus@hifives.in

FAQs 12. The e-gift card/ voucher I received is not working on the website/ store. What should I do?

Please check that you are entering the correct code and PIN.

Also, ensure that the voucher/ card has not expired or used.

You can check the terms and conditions on the delivery email on the brand’s website or contact the customer service helpdesk to ensure you follow the proper steps to use the card/ voucher.

However, if you still have problems, please email us at contactus@hifives.in with the order number (and a screenshot of the issue if you use it online).

FAQs 13. My profile information and other details are incorrect. What should I do?

Please get in touch with your organization’s HR/ program manager. They will be able to address this issue.

FAQs 14. I need more help in using the platform. Whom should I contact?

Please contact the HiFives Helpdesk at contactus@hifives.in For faster resolution, please include a screenshot of the issue you are facing.

About HiFives

  • HiFives is an employee rewards, recognition, and engagement Software-as-a-Service Platform that enables organizations to digitize, automate, and transform their employee experience.

  • The platform enables supervisors and co-workers to nominate, recognize, and reward employees using a points-based system for performance, demonstrating core values, learning and development, innovation, and other criteria. Also, it enables approvals and budgeting.

  • HiFives has social features such as a wall of fame and gamification features such as leaderboards, e-certificates, and digital badges. It also has a global redemption system with country-specific e-gift card options in 25+ countries worldwide. HiFives incorporates many best practices of employee rewards and recognition.

  • HiFives integrates with all leading HRMS systems, Office 365, Google Workspace, MS Teams, Slack, and other popular workplace tools. Also, it provides APIs for integration with dozens of different systems, such as CRM, LMS, PMS, etc.

  • HiFives helps large enterprises, growth organizations, and startups drive employee motivation, reinforce corporate values, and create a culture of appreciation. Its clients include leading companies such as Asian Paints, Aditya Birla Capital, Carl Zeiss, HDFC AMC, Landmark Group, Hindalco, MediBuddy, Matrimony.com, and many others.